We offer worldwide shipping for purchases via this website​. All UK orders are insured and sent via Royal Mail Special Delivery, and for the rest of the world we use either FedEx, UPS or DHL.

Delivery time varies depending on payment clearance and product availability. Please refer to the ‘availability’ for each product on the product detail page - some pieces are 'ready to ship' and others are 'made to order'. We endeavour to dispatch 'ready to ship' items within 5-10 working days. 'Made to order' items will be dispatched after their advertised lead times. Once dispatched, delivery time depends on location and generally ranges between 1-5 days.

We post orders out on a weekly basis each Friday. For urgent delivery requests please contact us before placing your order. Maximum dispatch time is 10 weeks if the item has been made to order, we will inform you if that is the case. Please contact us directly to find out current stock availability if your order is more urgent than the turnaround times stated.

Orders will be dispatched using Royal Mail’s Special Delivery service.

Parcels will need to be signed for in person, so please state a delivery address where someone will be present to receive it. In the event that nobody is available to receive your item, a card will be left at the address providing you with the option to have the item delivered at a later date or to collect your parcel from your local Post Office collection depot. A tracking number will be supplied via email when your order has been dispatched.

We are happy to offer a same day courier to London addresses, provided we have the item in stock. Please contact us at the atelier for more details.

At present we are unable to deliver to the EU while we navigate then new GPSR rules.

For international deliveries we use a fully insured priority courier service with FedEx that endeavours to deliver the package in 1-5 days (pending customs delays) depending on where in the world the item is being sent.

Rachel Jones Jewellery cannot be held responsible for any delays caused by customs checks in the country of destination. Please familiarise yourself with your country's local import processes for receiving international deliveries. Any customs charges, associated handling fees, and local taxes are the sole responsibility of the customer. A tracking number will be supplied via email when your order has been dispatched. Please monitor the progress of your delivery to expedite any customs clearance along the way; while your parcel is in transit, you will need to liaise with FedEx directly.

For deliveries to the United States, please be advised FedEx may request you to fill out a 5106 Importer Identity form (including your SSN) to clear US customs. This is a normal part of the process for importing into the US and parcels will not be released until the relevant information is provided.